Don't see your question? Just message us.
How does my team make requests?▾
Just type in your dedicated Slack channel — as naturally as you'd message a colleague. "We're out of oat milk," "the AC is freezing," "can we get more LaCroix?" We'll respond within 30 minutes during business hours (9 AM–6 PM PT, Mon–Fri). No forms, no tickets, no special syntax required.
How do I track what's been requested or ordered?▾
You'll have access to a shared Notion dashboard where we log all requests, orders, porter visit notes, and any open items. It's updated by your Account Manager so you always have visibility without needing to ask for a status update. Think of it as your office's living logbook.
What happens if someone on our team has a severe allergy?▾
Severe allergies are stored in your office profile and flagged on every food and catering order. We never place a catering order without confirming ingredients with the vendor when a severe restriction is on file. When in doubt, we check — always. We'll also read back your team's dietary restrictions at your kickoff call to make sure nothing was missed.
What if there's a sickness going around the office?▾
Just mention it in Slack — "a lot of people have been sick" is enough. Your Account Manager will schedule a full deep clean on the next porter visit (all desks, high-touch surfaces, door handles, elevator buttons) and check in on whether you'd like the first aid box restocked. No separate requests needed.
What does the porter actually do on each visit?▾
Every visit covers: restocking the fridge with your standing order items, removing expired food, wiping down kitchen surfaces and appliances, checking and restocking office supplies, wiping high-touch surfaces, watering plants if applicable, checking the first aid box, cleaning bathrooms, taking out trash, and handling any additional tasks flagged since the last visit. Anything urgent spotted (a leak, a broken fixture, equipment failure) is flagged to your AM the same day.
Can we request specific brands or flavors?▾
Absolutely — just name them. "Can we get Oatly specifically?" or "we prefer LaCroix Pamplemousse." We'll note it and do our best to source the exact brand. For items where bulk availability isn't guaranteed (specific flavors, seasonal items), we'll let you know upfront rather than surprise you with a substitute.
Can we request a catered lunch for a team event?▾
Yes — just message the channel with the details: date, headcount, any dietary requirements, and any cuisine preferences. Your Account Manager coordinates it personally. We recommend at least 48 hours' notice for group orders. For larger events or complex dietary needs, more lead time is always better.
What's covered by our monthly budget?▾
Your monthly budget covers snacks, beverages, office supplies, and first aid restocking. Catering and one-off special orders are handled separately and discussed with your AM before any cost is incurred. You can see a full breakdown of spending in your Notion dashboard at any time. If an order would exceed your cap, your AM contacts you before placing it — never a surprise charge.
Who do I contact if something feels off?▾
Your dedicated Account Manager is always your first point of contact. For day-to-day requests, the Slack channel works great. For anything more serious — a quality complaint, a service issue, a safety concern — reach out to your AM directly. They own every issue from the moment they receive it and follow up until it's fully resolved.